Salon & Spa Cancellation Policy
We require 24 hours notice for all cancellations. Less than 24 hours notice or same day cancellations/no shows whether booked in person, by phone, or online will be charged 100% of their services.
Spa Party Cancellation Policy
A 50% deposit is required for any spa party (4 or more people). The deposit will go towards services on the day of appointments. Please allow 7 days' notice for spa party cancellations. Less than 7 days notice and your deposit will not be refunded.
No Show Policy
No show on the day of your appointment will result in a 100% charge of the service/services that were scheduled. This fee will be charged to your card on file.
If you are 10 or more minutes late we may ask you to reschedule your appointments so it will not affect our punctual clients. If we are unable to take you at the time you arrive, you will be charged 50% of the service that you missed.
It is White Willow’s policy that no person under the age of 13 can receive any services at the spa other than nails. 17 and under must have parental consent and have a parent or guardian in the room at the time of the service. *Some services require the client to be 18 years of age.
Gift Certificate Policy
Gift certificates purchased can not be returned, no exceptions. Gift certificates purchased in the past may not cover the new cost of services, as we raise prices due to increased cost from our suppliers.
Why We Have Our Policies
Our industry is commission-based therefore when clients cancel last minute or no show our staff does not get paid for the time they have set aside for you. We appreciate your understanding.